ACCOMMODATION
Pine Grove consists of semi-private and private rooms. New admissions are typically admitted to a semi-private room; however, once admitted, transfers to a private room may be possible. If a private room becomes available, it is at the discretion of management to determine if other priority needs exist. Please see the Director of Care for further information. Any costs associated with the move is the responsibility of the resident.
It may be necessary for the Home to relocate a resident to another room. The family or first person responsible will be notified of any change.
Furniture
The resident and family are encouraged to personalize the resident’s room. However, as the safety of the residents and staff is paramount, the amount and location of furniture may be limited. Chairs should be no larger than 30 x 30” at the base and 42” high. Chairs are to be stationary, not rocking or gliding for safety. For further information, please contact the Administrator or Director of Care.
Telephone
The resident or sponsor is responsible for making arrangements with the telephone company should the resident wish for their own phone. The resident is responsible for all costs, including costs to transfer the phone should a room change be requested.
Television
Cable T.V. is available in each room and is billed monthly to the resident. Please notify the office if you wish to have cable connected or disconnected. Televisions must be inspected and installed by our maintenance staff. The size of the screen is limited to a maximum of 32” diagonally (24” preferred). Televisions must be placed near the cable outlet and attached to the wall with a T.V. mount.
Cable charge as of September 1, 2012……………………………………………………$20.00/month
Electrical Appliances
Electrical items must be CSA approved and inspected by our maintenance personnel before first use. Electric blankets or electric heating pads are not permitted and, due to food safety issues, a small fridge is prohibited. The use of extension cords is also prohibited and families are responsible for purchasing a surge protector if required.
MEDICAL SERVICES
There are two physicians who serve the residents of Pine Grove. Upon admission, one will be assigned to the resident.
CARE SERVICES
The Care Department is under the direction of the Director of Care, who is accountable for the overall quality of care. Day-to-day care is given by Personal Support Workers and Licensed Practical Nurses, always under the direction of a Registered Nurse.
Medications
The Home has a contract with a local pharmacy to fill the prescriptions of all residents at Pine Grove. Medications are not to be kept in a resident’s room unless written permission is obtained from the physician.
All residents who are admitted and have a private prescription drug plan must give their plan number to the pharmacy. Residents who do not have private drug plans will be registered with the New Brunswick Prescription Drug Program and will be issued a drug card. Medication not covered under the resident’s private prescription drug plan or the New Brunswick Prescription Drug Program will be the responsibility of the resident.
The Nursing Home will supply basic stock drugs and supplies. Should a resident require or request a brand name different from the one stocked by the home, or require the stock medication on a regular basis, he/she is financially responsible for the cost of the product.
Restraints
Pine Grove encourages least restraint. Restraints lead to frustration, loss of dignity, and may increase injury. Restraints are used as a last resort when all other means have been tried and there is a clear and present danger to the resident or others. Please feel free to discuss the policy with the Director of Care.
Venipuncture
Venipuncture (obtaining blood sample) is a function of our professional staff.
Other Services
Laboratory, E.C.G, X-rays and other similar services will be provided through the Dr. Everett Chalmers Regional Hospital (DECH). Arrangements will be made to have a family member accompany the resident to the hospital. If family is unavailable, it may be necessary to send a staff member and the cost must be paid by the family.
It is the responsibility of the resident or family member to make arrangements for eye, dental or other medical appointments outside the nursing home. The resident is responsible for any costs associated with transportation, examinations or any professional staff required to accompany them.
The Extra-Mural program provides professional services by Physiotherapists, Occupational Therapists, and Speech Language Therapists. Pine Grove provides rehabilitation support to our residents by a trained rehabilitation support worker.
Foot care is provided by a professional foot care nurse. The resident is responsible for the cost.
DIETARY SERVICES
The Food Service Manager and the dietary staff provide optimal nutritional care and quality food service for residents, and staff.
A consult dietitian works closely with nursing and other professionals to ensure the resident’s nutritional needs are met. Residents requiring specific dietary restrictions or texture modifications are assessed by the dietitian.
You may also wish to celebrate a special occasion with a resident. Please contact administration or the Activity Director to make arrangements.
SUPPORT SERVICES
Support Services consists of laundry, environmental service, and maintenance. The purpose of the department is to provide a clean, safe, attractive, and operational building, grounds, and equipment.
Laundry
Pine Grove contracts laundry service from the DECH for all laundry with the exception of residents’ personal items, which are laundered in house. Pine Grove is unable to launder personal sheets. Family may request to take personal items home to launder, including personal sheets. The nursing home cannot be held responsible for personal clothing items lost or damaged. Iron-on labels will be ordered to properly identify resident’s personal belongings and clothing, and a corresponding charge will be placed on the resident’s bill. All new clothing should be brought to the laundry for labeling before using, including blankets.
In some instances, open backed clothing may be recommended for the resident’s safety and comfort.
Environmental Services
Every effort will be made to keep rooms and other areas as clean and sanitary as possible. Please remember that clutter in a room can be a safety issue and stuffed animals and toys collect dust. Storage space is at a minimum, so it would be greatly appreciated if seasonal items could be packed and stored at home. We have excellent staff at Pine Grove, but accidents do happen. If an item gets lost or damaged, the nursing home will not be held responsible; therefore if an item has great sentimental value, it may be best if you keep it home.
Maintenance
Maintenance personnel are available five days a week. If you have any concerns or special needs, please do not hesitate to contact the Administrator or Director of Care.
Activity Services
The Activity Department provides services to each resident who wishes to participate in planned activities. Special events take place throughout the year, and daily events are planned and posted each month. Families are welcome to attend any program. A monthly activity schedule is available on our private Facebook page. Some examples of activities that frequently take place are bingo games, musical performances, crosswords, pet therapy, mind joggers, and many more.
Resident Council
The Resident Council is made up of residents of Pine Grove who meet monthly with the activity staff. This provides an opportunity for residents to contribute suggestions and bring up concerns, which in turn is directed to the appropriate department head or the Administrator.
Pastoral Services
Pine Grove provides pastoral care services to those residents whose clergy cannot visit on a regular basis. The Pastoral Care Director will assist other clergy when needed and will provide information which might assist them in the administration of religious services to the residents.
The Pastoral Care Director will visit each resident to find out if they can help the resident in any way. Hymn Sings, Sunday and weekday worship services, memorials, and special services are offered, as well as support for families and residents.
Residents and family members are welcome to attend any of the worship services of their choosing.
Volunteer Services
Pine Grove could not offer such a wide range of activities without the support of volunteers. We encourage family participation and welcome those who express an interest in helping in any way. Please contact the Activity Department if you wish to volunteer.
Financial Services
Administration Office
The Administration Office is open Monday to Thuraday 8:30 am to 4:30 pm, and 8:30 am to 4 pm on fridays; it is closed on statutory holidays.
Resident’s Account
The daily rate (per diem) is set by the Department of Social Development.
Room charges will commence on the day of admission and will continue until the resident’s belongings are removed from the room, or after discharge or death. It is the family’s responsibility for removal of the belongings.
Payment for care is processed the first business day of the month through automatic withdrawal; a VOID cheque is required upon admission.
Non-payment on account may result in 30 days written notice of discharge.
Comfort and Clothing Allowance
Residents of licensed nursing homes who are receiving provincial assistance from the Department of Social Development are entitled to retain a part of their OAS/GIS monthly income as a personal comfort and clothing allowance, which is held in trust by Pine Grove.
As of April 1, 2010…..………………………………………………… $108.00/month
The Comfort and Clothing Allowance monies are used to cover such items as
- personal items
- clothing
- prescription fee for drugs not covered by private insurance or the PDP Program
- over the counter medications not routinely covered by the nursing home
- transportation
- cable
- hairdresser
- the resident’s trust account (comfort and clothing account) must maintain a minimum balance of $100.00.
Fire Safety
In the event of a fire:
- Remain calm
- Remove anyone in immediate danger
- Confine fire to room of origin, close windows and doors
- Pull the nearest alarm
- Follow instructions given by staff
- Reassure residents
Note: No person is allowed to enter or exit the building during a fire drill
Misc Policies and Services
Valuables
Pine Grove cannot be responsible for any valuables. If a resident or family member insists on having valuables, they are responsible to protect them.
Scent Policy
Scented products are harmful to those with allergies, environmental sensitivities, and chronic heart or lung disease. In support of its commitment to the provision of healthy and safe environment for residents, staff, volunteers and visitors, Pine Grove supports a scent reduction policy.
Pets
Pet visits are encouraged as long as the owner assumes full responsibility of clean up, restrains the pet on a leash and pet immunizations are up to date.
Alcoholic Beverages
A resident’s consumption of alcoholic beverages is permitted with a physician’s written order. All alcohol must be kept locked in the medication room.
Smoking Policy
Pine Grove provides a smoke free environment to support the health and safety of all persons.
Visiting Hours and Outings for Resident
Pine Grove is open from 11am to 9pm daily.
Families may wish to take residents out for a day or overnight. Prior notice is appreciated to allow time for preparation of medication. Resident must be signed out on the Resident Sign In/Out sheet at the nursing station. Pine Grove releases responsibility for the resident when the resident is off property with family and friends.
A resident is entitled to a 30-day leave of absence within each calendar year, including hospitalization. Continuity of payment for the retained bed is required in accordance with the resident’s financial assessment. Pine Grove may request additional days to Nursing Home Services if required (Directive 61-01-03).
Hairdresser
Hair care is provided by a licensed hairdresser. Each resident is responsible for the normal charge for this service, which will be paid through the resident’s trust account.
Families
Pine Grove would like to emphasize the importance of family involvement. We firmly believe that the continued involvement of family and friends plays an important role in enhancing the quality of life for the resident. We welcome children of all ages and if the resident likes animals, we have no objection to their favorite animal visiting. We encourage suggestions from family to improve care for the resident. Should you have any questions or concerns, please feel free to speak with the Nurse in Charge, the Director of Care, or the Administrator.
